Terms of Service

Last Updated: May 8, 2025

Quick Summary:

This document explains your rights and responsibilities when using Homeschool Info Hub's services, including our website, consultations, downloadable resources, and community features. We've written this in clear language while maintaining its legal effectiveness.

1. ABOUT OUR SERVICES

1.1 Educational Support Services

• One-on-one consultations (30-minute free consultation; \$125/session ongoing support)

• Educational resources and downloadable guides

• YouTube educational content

• Community support and guidance

• Website resources and tools

1.2 Service Limitations

We provide:

• Educational guidance and support

• Experience-based homeschooling advice

• Resource recommendations

• Community connection

We do not provide:

• Legal advice about education laws

• Medical or psychological counseling

• Guaranteed academic outcomes

• Direct curriculum or school replacement services

2. USER RESPONSIBILITIES

2.1 Account Information

• Provide accurate, current information

• Maintain confidentiality of login credentials

• Notify us of any unauthorized account access

• Must be 18 or older to use our consultation services

2.2 Educational Responsibility

You acknowledge that:

• You are the primary decision-maker for your child's education

• You are responsible for compliance with local education laws

• Our resources supplement, not replace, your educational planning

• Results vary based on individual circumstances and effort

3. CONTENT AND INTELLECTUAL PROPERTY

3.1 Resource Usage

Our educational materials, including:

• Downloadable guides

• Video content

• Worksheets

• Consultation materials

May be used for:

• Personal educational use

• Individual family instruction

• Reference and planning

May not be:

• Copied or distributed

• Sold or monetized

• Modified or rebranded

• Shared beyond immediate family

3.2 YouTube Content

• Videos are for educational purposes only

• Commenting must be respectful and relevant

• We reserve the right to moderate comments

• Content may be updated or removed at our discretion

4. CONSULTATION SERVICES

4.1 Booking and Cancellation

• 24-hour cancellation notice required

• Rescheduling subject to availability

• Payment required at time of booking

• No-shows may forfeit session fee

4.2 Session Guidelines

• Sessions are confidential

• Recording is not permitted without consent

• We reserve the right to end sessions if guidelines aren't followed

• Technical issues may require rescheduling

5. COMMUNITY GUIDELINES

5.1 Interaction Standards

• Respectful communication required

• No harassment or discriminatory behavior

• No promotion of commercial services

• No sharing of others' personal information

5.2 Content Sharing

• Share only your own experiences

• Respect others' privacy

• No medical or legal advice

• No spam or promotional content

6. PAYMENT AND REFUNDS

6.1 Consultation Payments

• Fees are clearly stated before booking

• Payment processed securely through our platform

• All prices in USD

• No refunds for completed sessions

6.2 Digital Products

• All sales of digital products are final

• Technical download issues will be resolved

• Pricing subject to change with notice

• Bulk purchase inquiries handled individually

7. MODIFICATIONS TO SERVICES

7.1 Service Changes

We reserve the right to:

• Modify or discontinue services

• Update pricing with notice

• Add or remove features

• Change delivery methods

7.2 Terms Updates

• Terms may be updated periodically

• Users notified of significant changes

• Continued use implies acceptance

• Previous versions available upon request

8. TERMINATION

We reserve the right to:

• Suspend or terminate services

• Cancel consultations for policy violations

• Remove

11. FEEDBACK AND RESOLUTION PROCESS

11.1 Sharing Your Concerns

We're here to support your homeschooling journey and value your feedback. If you have concerns:

• Email us at HomeSchoolInfoHub@gmail.com

• Include "Terms of Service Feedback" in the subject line

• Provide specific details about your concern

• Expect an initial response within 48 hours

11.2 Our Support Process

We handle all concerns with care and attention:

• You'll receive confirmation of your message within 48 hours

• We'll review your feedback thoroughly

• A detailed response will be provided within 5 business days

• We'll work together to find practical solutions

11.3 Further Discussion

If you feel we haven't fully addressed your concern:

• Request a review within 14 days

• Share any additional context

• We'll provide a final response within 7 business days

11.4 Communication Guidelines

To help us serve you better:

• Be specific about your concerns

• Include relevant information

• Keep communication respectful and constructive

• Save copies of our correspondence

11.5 Response Time Expectations

As a small educational support business:

• Regular responses within 48 hours

• Longer response times possible during:

- Major homeschool conference periods

- Holiday seasons

- Weekend hours

• Urgent concerns receive priority attention during business hours